Shipping Policy

Thank you for choosing 5 Emotions, your trusted source for consultation services and authentic healing crystals. This Shipping Policy outlines the terms under which we dispatch and deliver physical products purchased from our website.

1. Nature of Services & Products

5 Emotions offers two types of services:

• Online consultations related to emotional well-being, energy balancing, and guidance.

• Optional physical products such as crystals and healing stones.

Purchases of crystals and stones are entirely voluntary and based on the customer’s personal belief and discretion. We do not mandate, enforce, or guarantee any outcomes from the use of these items. We simply share traditional knowledge and consultative insights for educational purposes.

2. Voluntary Purchase Disclaimer

By purchasing any product from our website, the customer acknowledges and agrees that:

• The purchase is made voluntarily, without coercion or obligation.

• 5 Emotions does not claim or guarantee any specific healing, medical, psychological, or energetic outcomes.

• The effectiveness of crystals and healing stones is subjective and varies from person to person.

• Any effect or consequence resulting from the use of the products or consultations is entirely the customer's responsibility.

5 Emotions is not liable for any direct or indirect consequences arising from the use, misuse, or interpretation of the services or products provided.

3. Shipping Policy

• Shipping Locations: We currently ship within [Country/Countries you ship to].

• Processing Time: Orders are typically processed and shipped within 2–4 business days of payment confirmation.

• Shipping Carriers: We partner with trusted courier services for safe and timely delivery.

• Delivery Time: Estimated delivery is between 5–10 business days, depending on your location.

• Shipping Fees: Shipping charges are calculated at checkout and depend on the order size and destination.

• Tracking: Once your order is shipped, a tracking number will be sent to your registered email address.

4. Damage or Loss During Transit

While we take great care in packaging our products:

• 5 Emotions is not liable for damages, delays, or losses incurred during shipping.

• In case of delivery issues, we will assist you in contacting the courier but do not guarantee compensation or replacement unless a clear case of mishandling is proven.

5. Customer Responsibility

• Customers must ensure accurate shipping details during checkout.

• 5 Emotions is not responsible for failed deliveries due to incorrect address, absence at delivery, or customs-related delays.

6.Brand Ownership & Legal Disclaimer

5 Emotions™ is an independent brand owned and operated under the proprietary rights of Cherry Crafts India. While 5 Emotions™ is a registered initiative of Cherry Crafts India, it functions as a distinct entity with its own identity, offerings, and operations.

All intellectual property, logos, trademarks, and service content under the name 5 Emotions™ are legally protected and exclusively associated with the 5 Emotions™ brand. Any references to Cherry Crafts India pertain solely to its role as the parent holder and do not imply interchangeability between the two business divisions.

For legal or commercial inquiries related to 5 Emotions™, please contact us through the brand's official channels only.

7.Brand Ownership, Distinction & Billing Disclaimer

5 Emotions™ is an independent brand conceptualised and operated under the ownership of Cherry Crafts India. While 5 Emotions™ functions with its own identity, philosophy, and services, it remains a proprietary brand managed within the legal and organisational framework of Cherry Crafts India.

All services, content, and branding under the name 5 Emotions™ are protected by intellectual property laws and are exclusively associated with the brand. However, for all billing, invoicing, taxation, and statutory compliance purposes, Cherry Crafts India is the registered legal entity handling such matters.

Accordingly:

• All official invoices and payment receipts will be issued under the name “Cherry Crafts India.”

• GST, taxation, and financial compliance are processed through Cherry Crafts India as the parent company.

• This distinction does not affect the service quality or delivery provided under 5 Emotions™.

For service inquiries, please contact 5 Emotions™ directly. For billing or legal matters, Cherry Crafts India remains the authorised representative.

8. Contact Us

For any shipping-related queries, contact us at:
📧 Email: contact@5emotions.com
📞 Phone: +919152339369
⏰ Business Hours: 2:00 PM to 6:00 PM

By purchasing from our website or booking a consultation, you confirm that you have read, understood, and agreed to the terms outlined in this Shipping Policy and our Returns & Refunds Policy.